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This service policy is formulated in accordance with EU e-commerce regulations and consumer protection laws. It applies to all services provided by this site to users in the EU—including site access, inquiries, order placement, and product usage—and outlines the rights, responsibilities, service standards, and usage guidelines for both parties to safeguard consumers' legitimate interests.
1. Scope of Service
Through its official website, MBJ Retail Berlin GmbH provides a comprehensive suite of standardized services to users in the EU, including product display, consultation, online ordering, shipping and delivery, and after-sales support. We are committed to providing transparent, standardized, and reliable online retail services, strictly adhering to EU Single Market rules for e-commerce to ensure the compliance and stability of our cross-border operations.
2. User Usage Guidelines
When using this site, users must comply with relevant EU regulations regarding online services and agree not to engage in prohibited activities such as placing fraudulent orders, filing malicious complaints, engaging in illicit "fake order" practices (brushing), or disseminating infringing content. Users must provide accurate and valid personal delivery and contact information. We reserve the right to terminate services and pursue legal recourse if order irregularities, logistics delays, or losses arise from the provision of false information or non-compliant actions by the user.
3. Inquiries and Customer Service
We provide ongoing customer support; users may submit inquiries regarding products, orders, or after-sales issues via our official email address. We will respond within a reasonable timeframe during business days to address questions, track order status, and resolve after-sales issues, ensuring efficient and attentive service.
4. Product and Service Descriptions
All product specifications, dimensions, materials, actual photographs, and feature descriptions on this site are presented truthfully, and we strive to ensure the accuracy of all content. Minor visual color variations resulting from lighting conditions or display device differences do not constitute a product quality issue. We reserve the right to optimize or upgrade product details, packaging, or manufacturing processes, provided that the product's core functionality and quality remain unaffected.
5. Service Limitations and Disclaimers
We strive to ensure normal website access and service stability; however, we shall not be held liable for temporary website inaccessibility, service delays, or brief information anomalies caused by factors beyond our control, such as network failures, system maintenance, third-party platform issues, or force majeure events. Furthermore, malfunctions or losses resulting from usage outside the product's intended scope, intentional damage, or unauthorized product modifications are excluded from our after-sales service coverage.
6. Consumer Rights Protection
We strictly adhere to EU consumer protection regulations and fully safeguard users' statutory rights, including but not limited to: the right of withdrawal within 14 days without providing a reason, after-sales support for defective goods, transparent disclosure of product and service information, and the right to fair trading. Nothing in this policy deprives EU consumers of, or limits, their statutory rights.
7. Policy Updates
We reserve the right to amend this service policy from time to time in response to business adjustments, industry standards, or updates to EU regulations. Updated policies will be published directly on our official website mbjretail.com and become effective immediately upon publication, ensuring the continued provision of compliant and standardized online retail services to our users.